FAQS

1. What is Clothora?

Clothora is an online women’s fashion store offering stylish short prom dresses, women’s dresses, shirts, and tops for different occasions.

2. What products do you sell?

We sell women’s fashion items, including:

Short prom dresses
Women’s dresses
Shirts
Tops
Occasionwear and everyday fashion pieces

3. How can I place an order?

You can place an order directly through our website. Simply choose your product, select the available size or color, add it to your cart, and complete checkout with your shipping and payment information.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed on weekends or public holidays.

5. How long does shipping take?

Estimated delivery time is usually 5-8 business days after your order has been processed.

Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, or other delays outside our control.

6. Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking details to update after shipment.

7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

8. What should I do if I entered the wrong shipping address?

Please contact us immediately at info@clothora.shop if you entered the wrong shipping address.

We will do our best to help, but we cannot guarantee changes once the order has already been processed or shipped.

9. What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unworn, unused, with original tags, in its original packaging, and with proof of purchase.

10. How do I start a return?

To start a return, please contact us at:

info@clothora.shop

Please include your order number and reason for return. Items sent back without first requesting a return will not be accepted.

11. Where should I send returns?

Approved returns should be sent to:

Clothora
10 W 49th St, New York, NY 10020, United States

Please contact us first before sending any return package.

12. When will I receive my refund?

After we receive and inspect your returned item, we will notify you if your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

13. Do you offer exchanges?

The fastest way to get a different item is to return the original item first. Once the return is accepted, you can place a new order for the item you want.

14. What should I do if my item arrives damaged or incorrect?

Please inspect your order after receiving it.

If your item is damaged, defective, or incorrect, contact us immediately at info@clothora.shop with your order number and clear photos of the item and packaging.