Shipping policy
At Clothora, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after your order is placed and payment is successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-volume periods, promotions, or holiday seasons, processing times may be slightly delayed.
Shipping Time
Estimated delivery time depends on your location and the shipping method available at checkout.
Typical delivery time may take 5-8 business days after your order has been processed.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather conditions, incorrect shipping information, or other circumstances beyond our control.
Shipping Rates
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Any available free shipping offers or promotions will be shown on our website or at checkout.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking information to update after your package has been shipped.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Clothora is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Delayed, or Stolen Packages
Clothora is not responsible for packages that are delayed, lost, or stolen after they have been marked as delivered by the shipping carrier.
If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly for assistance.
You may also contact us at info@clothora.shop, and we will do our best to help you with the issue.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
Clothora is not responsible for delays caused by customs processing.
Damaged or Wrong Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, please contact us immediately at:
Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.
Contact Us
For any shipping-related questions, please contact us:
Clothora
10 W 49th St, New York, NY 10020, United States
Email: info@clothora.shop
Phone: +1 2122653010