Refund policy

At Clothora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy.

This means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

Items that do not meet these conditions may not be accepted for return.

How to Start a Return

To start a return, please contact us at:

Email: info@clothora.shop
Phone: +1 2122653010

If your return is accepted, we will provide return instructions, including how and where to send your package.

Returns should be sent to:

Clothora
10 W 49th St
New York, NY 10020
United States

Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@clothora.shop.

Please include your order number and photos of the issue so we can evaluate the problem and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Final sale items
Items that have been worn, used, washed, or altered
Items without original tags or packaging
Personalized or custom-made items, if applicable

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return your original item first. Once the return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and with proof of purchase.